AI customer service
AI customer service that answers in seconds and escalates when it should.
AI customer service that answers in seconds and escalates when it should.
AI replies to customer messages within the rules you set, learns from your team's answers and hands a conversation to a person the moment an escalation trigger fires. Response rate, resolution and satisfaction, the metrics TikTok scores you on, tracked daily.
AI replies to customer messages within the rules you set, learns from your team's answers and hands a conversation to a person the moment an escalation trigger fires. Response rate, resolution and satisfaction, the metrics TikTok scores you on, tracked daily.
Conversations
AUTO-REPLY
AUTO-REPLY
Replies within your rules
Replies within your rules
A caution level per shop, plain-English instructions and answers from live order data. Or keep it in draft mode and approve each reply yourself.
A caution level per shop, plain-English instructions and answers from live order data. Or keep it in draft mode and approve each reply yourself.
KNOWLEDGE
KNOWLEDGE
Learns from your team
Learns from your team
Every reply your team writes becomes a Q&A pair the AI can reuse. The more your team answers, the less it has to.
Every reply your team writes becomes a Q&A pair the AI can reuse. The more your team answers, the less it has to.
ESCALATION
ESCALATION
A person takes over when a trigger fires
A person takes over when a trigger fires
Refund requests over a set amount, legal or safety claims, unhappy customers after two replies, orders not found: up to 20 triggers stop the AI and route the conversation to a named team member.
Refund requests over a set amount, legal or safety claims, unhappy customers after two replies, orders not found: up to 20 triggers stop the AI and route the conversation to a named team member.
Control exactly what the AI is allowed to do
Control exactly what the AI is allowed to do
Turn AI replies on per shop, set how cautious it should be, review the knowledge it has learned and define when a conversation goes to a person.
Turn AI replies on per shop, set how cautious it should be, review the knowledge it has learned and define when a conversation goes to a person.
Track the metrics TikTok scores your shop on
Track the metrics TikTok scores your shop on
Resolution rate, satisfaction, complaint rate, 24-hour response rate and first-response time, tracked daily, so you catch a drop before it affects your shop score. Review requests to recent buyers go out from here.
Resolution rate, satisfaction, complaint rate, 24-hour response rate and first-response time, tracked daily, so you catch a drop before it affects your shop score. Review requests to recent buyers go out from here.
A drafted reply for every low rating
A drafted reply for every low rating
The Review Reply Coach reads the order, the product and the complaint, then suggests a reply in your brand voice. A person reviews and posts it.
The Review Reply Coach reads the order, the product and the complaint, then suggests a reply in your brand voice. A person reviews and posts it.
Get started in three steps
STEP 1
STEP 1
Set your rules
Set your rules
Caution level, instructions, escalation triggers and who they route to, per shop.
Caution level, instructions, escalation triggers and who they route to, per shop.
STEP 2
STEP 2
Let AI answer
Let AI answer
Order status, shipping, sizing and product questions from live data, within your rules.
Order status, shipping, sizing and product questions from live data, within your rules.
STEP 3
STEP 3
Watch your score
Watch your score
Response and satisfaction metrics tracked daily; escalations handled by the person you named.
Response and satisfaction metrics tracked daily; escalations handled by the person you named.
Questions about AI customer service
What does the AI answer from?
Can I keep a person in the loop?
Does this cover TikTok Shop chat and email?
Related
More SellerOS features.
Overview overview
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© 2026 Dimension Studios Inc. All rights reserved.
© 2026 Dimension Studios Inc. All rights reserved.
© 2026 Dimension Studios Inc.
All rights reserved.