TikTok Shop CRM
Chat and email campaigns to your followers and past buyers.
Chat and email campaigns to your followers and past buyers.
Send one-time or automated campaigns to new followers, repeat buyers, lapsed customers and potential LIVE viewers. Audiences update from live orders and followers. Track recipients, read rate, converted orders and GMV per campaign.
Send one-time or automated campaigns to new followers, repeat buyers, lapsed customers and potential LIVE viewers. Audiences update from live orders and followers. Track recipients, read rate, converted orders and GMV per campaign.
Pick an audience updates from live orders & followers
AUDIENCES
AUDIENCES
Segments that update automatically
Segments that update automatically
New followers, repeat customers, lapsed customers, potential LIVE viewers and recent buyers, refreshed from live orders and followers.
New followers, repeat customers, lapsed customers, potential LIVE viewers and recent buyers, refreshed from live orders and followers.
CAMPAIGNS
CAMPAIGNS
One-time or automated
One-time or automated
A launch announcement to everyone who bought last quarter, or a campaign that messages every new follower on day three. Chat and email, within the weekly quota.
A launch announcement to everyone who bought last quarter, or a campaign that messages every new follower on day three. Chat and email, within the weekly quota.
MEASURED
MEASURED
Recipients, read rate, orders, GMV
Recipients, read rate, orders, GMV
Every campaign reports what it sent, who read it and what it sold.
Every campaign reports what it sent, who read it and what it sold.
See who is in each segment, and why
See who is in each segment, and why
Open any audience to see the people in it and the reason they're there: followed from a LIVE, added to cart, second order within 90 days. Counts update as orders come in.
Open any audience to see the people in it and the reason they're there: followed from a LIVE, added to cart, second order within 90 days. Counts update as orders come in.
New followers 4,210 people · sample of 3
Campaigns and customer service share one inbox
Campaigns and customer service share one inbox
Replies to a campaign land in the same inbox the AI answers from, with the same escalation rules, so a "we miss you" message never turns into an unanswered complaint.
Replies to a campaign land in the same inbox the AI answers from, with the same escalation rules, so a "we miss you" message never turns into an unanswered complaint.
Conversations
Get started in three steps
STEP 1
STEP 1
Pick an audience
Pick an audience
Segments update automatically from live orders and followers.
Segments update automatically from live orders and followers.
STEP 2
STEP 2
Choose a template and channel
Choose a template and channel
Chat, email or both, one-time or automated. Sends stay within TikTok's weekly quota.
Chat, email or both, one-time or automated. Sends stay within TikTok's weekly quota.
STEP 3
STEP 3
Read the results
Read the results
Recipients, read rate, converted orders and GMV per campaign.
Recipients, read rate, converted orders and GMV per campaign.
Questions about TikTok Shop CRM
Is this native TikTok messaging?
Can I exclude people?
How is GMV attributed to a campaign?
Related
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© 2026 Dimension Studios Inc. All rights reserved.
© 2026 Dimension Studios Inc. All rights reserved.
© 2026 Dimension Studios Inc.
All rights reserved.