AI customer service & CRM
AI customer service that answers in seconds and escalates when it should.
AI replies to customer messages within the rules you set, learns from your team's answers and hands a conversation to a person the moment an escalation trigger fires. The built-in CRM then messages your followers and buyers to bring them back.
AI customer service & CRM
AI customer service that answers in seconds and escalates when it should.
AI replies to customer messages within the rules you set, learns from your team's answers and hands a conversation to a person the moment an escalation trigger fires. The built-in CRM then messages your followers and buyers to bring them back.
Conversations
Interactive demo with sample data: AI answers an order question within your policy, then escalates an angry refund request to a person.
Replies within your rules
Replies within your rules
Choose a caution level per shop, add plain-English instructions and let AI answer order status, shipping, sizing and product questions from your live data. Or keep it in draft mode and approve each reply yourself.
Choose a caution level per shop, add plain-English instructions and let AI answer order status, shipping, sizing and product questions from your live data. Or keep it in draft mode and approve each reply yourself.
Learns from your team’s answers
Learns from your team’s answers
Every reply your team writes becomes a Q&A pair the AI can reuse. The more your team answers, the less it has to.
Every reply your team writes becomes a Q&A pair the AI can reuse. The more your team answers, the less it has to.
A person takes over when a trigger fires
A person takes over when a trigger fires
Refund requests over a set amount, legal or safety claims, unhappy customers after two replies, orders not found: up to 20 triggers route the conversation to a person and stop the AI.
Refund requests over a set amount, legal or safety claims, unhappy customers after two replies, orders not found: up to 20 triggers route the conversation to a person and stop the AI.
Control exactly what the AI is allowed to do
Control exactly what the AI is allowed to do
Turn AI replies on per shop, set how cautious it should be, review the knowledge it has learned and define when a conversation goes to a person.
Turn AI replies on per shop, set how cautious it should be, review the knowledge it has learned and define when a conversation goes to a person.
Auto-reply on or off per shop, at any time.
Caution level from conservative to confident, plus custom instructions.
Escalation triggers that hand off to a named team member with the full conversation.
Track the metrics TikTok scores your shop on
Track the metrics TikTok scores your shop on
Resolution rate, satisfaction, complaint rate, 24-hour response rate and first-response time, tracked daily, so you catch a drop before it affects your shop score.
Resolution rate, satisfaction, complaint rate, 24-hour response rate and first-response time, tracked daily, so you catch a drop before it affects your shop score.
TikTok Shop CRM
Chat and email campaigns to your followers and past buyers.
Send one-time or automated campaigns to new followers, repeat buyers, lapsed customers and potential LIVE viewers. Track recipients, read rate, converted orders and GMV per campaign.
Pick an audience updates from live orders & followers
Audiences that update automatically
Audiences that update automatically
New followers, active followers, repeat customers, lapsed customers, potential LIVE viewers and recent buyers. Segments refresh from your live order and follower data.
New followers, active followers, repeat customers, lapsed customers, potential LIVE viewers and recent buyers. Segments refresh from your live order and follower data.
One-time or automated
One-time or automated
Send a launch announcement to everyone who bought last quarter, or set up a campaign that messages every new follower on day three. Chat and email, within TikTok’s weekly quota.
Send a launch announcement to everyone who bought last quarter, or set up a campaign that messages every new follower on day three. Chat and email, within TikTok’s weekly quota.
Measured down to the order
Measured down to the order
Recipients, read rate, converted orders and GMV for every campaign, so you know exactly what retention is worth.
Recipients, read rate, converted orders and GMV for every campaign, so you know exactly what retention is worth.
Everything else included in your plan
Ratings, reviews & operations
Reviews awaiting reply, rating trends, orders, returns and violations, all in one place.
Explore
Ask Operator & automations
Ask why satisfaction dropped, or get a customer inbox summary in Slack every morning.
Explore
Affiliate engine
AI creator search, automated invites, AI sample approvals and funnel tracking.
Explore
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Get Access Now
Ready?
Try SellerOS free
for 14 days.
After starting your 14-day free trial, send us proof via email that’s you’re switching from an affiliate tool to receive a 50% discount on your first 3 months
Still not convinced?
Still not convinced?
Book a live demo with the founder
Book a live demo with the founder
© 2026 Dimension Studios Inc. All rights reserved.
© 2026 Dimension Studios Inc. All rights reserved.
© 2026 Dimension Studios Inc.
All rights reserved.